Trading & Conditions
In order to provide the smoothest ordering process possible, the following policies apply to all orders placed with us either online or over the phone. If you require clarification on any of the following points, please contact us directly by phone or email. Our details can be found on our Contact page.
Payments
We accept the following payments:
Secure Credit or Debit Card payments
PayPal
Direct Deposit
Cash or using a gift voucher
We use Paypal as our trusted payment gateway for all card transactions to ensure the safety and security of your payments. Your payment details are securely encrypted and processed through PayPal, your banking details are not visible to us or recorded, no card information is stored on our website.
What is a Payment Gateway? A payment gateway acts as a digital cashier for online stores, serving as the intermediary (or middleman) between the store and your bank. It allows businesses to accept a range of electronic payments, including credit and debit cards. This gateway encrypts sensitive information, verifies the transaction, and ensures that funds are securely transferred from the customer’s account to the merchant’s account.
NOTE: When paying by Debit or Credit Card, the word ‘PayPal’ or similar will appear beside the transaction on your bank statement.
Warranties
Sydney Performance Parts & Tyres warranty period is 12 months from the date of purchase, unless otherwise stated. We recommend you retain your receipt, as we may require proof that you purchased the product from us.
If your product becomes defective during the warranty period, we will repair, replace, or refund where a product is faulty; or not fit for intended purpose.
This warranty will not cover modified product; misuse or abuse of the product contrary to user instructions or packaging label; change of mind and normal wear and tear.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits to the customer given by this warranty are in addition to other rights and remedies of the Australian Consumer Law in relation to the goods or services to which this warranty relates.
If any defect in materials or workmanship in product sold by Sydney Performance Parts & Tyres is identified and notified to us within the warranty period then we will, at our discretion repair or replace the product. Sydney Performance Parts & Tyres does not accept any liability beyond this for consequential loss. Warranty is subject to us being satisfied that a defect was not caused by, or was not substantially contributed to by, other factors beyond our control, including (but not limited to): defective installation, maintenance, or repair; alterations or modifications of the product in a manner not recommended by the Sydney Performance Parts & Tyres; or any neglect, misuse or excessive use.
To claim warranty within the warranty period, please contact Sydney Performance Parts & Tyres at sales@sydneyperformance.com.au or phone 02 9826 0096. You will need to provide a receipt or other proof of purchase. Additional information may be required to process your claim. Any expenses relating to the return of your product to workshop will normally have to be paid by you.
Returns, Refunds & Exchange
Please read our Returns & Refunds policy page for more information on returns and refunds.
When a refund is required (please also refer to our Returns policy), it will be processed via the payment method used when placing the order. Refunds are generally processed within 3 of approval. Some payment options such as Afterpay can take up to a week to appear back into your account.
If you experience problems with your item and would like to exchange it, refer to our Warranty policy on this page.
All special orders, or custom made products, are non-refundable or exchangeable.
Prices
The prices throughout this site include GST (customers outside Australia excluded). So you can be confident of price stability. At Sydney Performance Parts & Tyres, we make every endeavour to maintain prices on our website. However, factors beyond our control (such as changes in foreign currency exchange rates, changes in base material costs, etc.) may vary costs and we reserve the right to amend prices accordingly. We reserve the right to amend or cancel any promotion at any time, without notice.
Stock Availability
Items on our website are generally held in stock. While we aim to provide accurate stock information at all times, on occasion quantities can be incorrect. When an item listed as in stock cannot be shipped, we will call or email you to be as quick as we can to resolve.
Pre-orders
Some items may be offered for pre-order prior to release date. While we aim to keep estimated arrival dates as current as possible, these are estimates and as such are subject to change. We will contact customers with pre-orders whenever there is a date change. Most products available for pre-order require payment in full. Orders are non-refundable unless arrival dates are changed and cancellation is requested within 72 hours of date change.
Cancellation & Change of Mind
Customers are welcome to cancel any unshipped orders at any time. Please note, as we dispatch orders very quickly, we may not process email requests in time.
Please note: Custom made products and special order products cannot be cancelled once the manufacturing process has commenced, or returned unless faulty or damaged. All special orders, or custom made products, are non-refundable or exchangeable.
In the event that you receive the products as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange. Once the item is shipped, the order cannot be cancelled.
Customer Service Emails
When we require further information from you relating to your order, we will contact you via email. This can happen if we receive an incorrect delivery address, conflicting orders or for any reasons as noted above. If a response is required and is not received within 24 hours we may cancel your order. We will then attempt to contact you via phone. If an order is cancelled you will be refunded and notified accordingly.
Returns & Refunds Policy
Returns
Sometimes products need to be returned due to faults or other reasons. Custom made products and special order products cannot be returned unless faulty or damaged. All special orders, or custom made products, are non-refundable or exchangeable.
Please read the below information regarding our returns policy.
Your Rights under the Australian Consumer Law – Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Refunds
The way your refund is processed depends on your original payment method. Refunds will only be paid in the same payment method as the original purchase. Please consult your bank, PayPal or payment method provider for information on the timeframe required for payments to reflect in your account.
Please allow up to three (3) business days of receipt of the returned item or cancellation request for Sydney Performance Parts & Tyres to submit your refund.
Please note: All special orders, or custom made products, are non-refundable.
Delivery & Shipping Policy
We ship throughout Australia and worldwide using Australia Post and DHL freight delivery. Shipping and handling is calculated at checkout based on the destination and weight and dimensions of the items.
Delivery Addresses
Within Australia and New Zealand
Our logistics ship to all areas in Australia and New Zealand, to both local addresses, PO Boxes and Parcel Lockers around Australia..
International
DHL shipping products are available to be delivered to PO boxes. Please note: there are some countries in the Middle East (Oman, Qatar, Saudi Arabia and United Arab Emirates) that accept shipments labelled with a PO Box address only. Shipments for these destinations will be returned to shipper if no PO box is displayed in the address.
Please note: Australia Post International does not deliver to international Post Office Boxes.
Delivery Times
The below is information from the Australia Post website. Sydney Performance Parts & Tyres does not guarantee these delivery times and cannot be held responsibe for delays once your parcel has been handed over to Australia Post. Please see Australia Post website for more information.
Australia Post Parcel Post
Same State 2-4 business days
Interstate 3-6 business days
Australia Post Express Post
Same State 1-2 business days
Interstate 1-3 business days
DHL Local
Arrives in 1 – 7 business days with tracking. Refer to the DHL Website for more information
Australia Post International
For smaller parcels only (up to 20kg) suitable for items up to $100. Arrives in 4-18 business days. Please refer to the Australia Post website for delivery times. Link to Australia Post International Delivery Times
Australia Post International must be shipped to the cardholders address. Items will not be shipped to overseas Post Office boxes.
DHL Global
Arrives in 1 – 7 business days with tracking. Refer to the DHL Website for more information
Please note, most orders arrive duty free, however you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these fees.
Order Tracking & Signature Capture
Once your order has been dispatched from our warehouse you will receive an email with your tracking number. Your tracking number can also be found by logging into your account online and viewing your order history. Please allow 24 hours for your tracking number to be activated by our courier company.
Company policy is that we send all parcels with Signature on Delivery and do not under any circumstances issue instructions to our couriers to leave deliveries unattended when no one is at the delivery location.
Heavy Goods
For unusually large or bulky orders our customer service staff may contact you if any additional freight costs are needed.
Damaged Items
Whilst we package our orders very well and take every care when dispatching, occasionally items can arrive damaged. If you have received a damaged item, please contact us within 2 days of receiving your order. We will request a photo of the damaged goods so we can assess and offer an appropriate solution. We may ask that you return the damaged item to us. If this is the case, when returning an item, please ensure it is packaged well to prevent further damage. Once we have received the damaged item back to us we can arrange a replacement or a refund.
Parcels Lost or Damaged in Transit
Refunds are issued as per Damaged Items Policy. For lost items we can issue either a replacement or refund once the item is deemed lost by the shipping provider.
Transit Goods Insurance ???
DHL includes insurance – check this. Do you offer this? eg If you wish to insure, it will cost $1 for every $100 value or PART THEREOF. In other words if your order is for $145.00 the insurance will be $2.00. This insurance covers goods DAMAGED in transit. We do not automatically insure unless you specify it during the checkout. If you don’t select insurance you are NOT insured.
Free shipping for orders over $500
Sydney Performance Parts & Tyres offers free standard shipping on all Australian orders over $500 made in one transaction. Please not that insurance is not provided and can be added upon checkout.
Other Postage FAQS
All orders require a signature on receipt of your parcel, unless the buyer has given written authority to leave the parcel in a secure location. If written authority to leave is given, Sydney Performance Parts & Tyres will not be held responsible if the parcel is lost, stolen or damaged.
To avoid delays in delivery, please provide a shipping address where someone will be available to sign for the parcel. If your order was shipped with Australia Post and no one is available to sign for the parcel, it will be taken to your nearest Australia Post Office. You will receive a collection card in your mail box informing you of how and where to collect your parcel.
Please note that Sydney Performance Parts & Tyres is not liable for any delays in delivery once the parcel is with the postal service. If a parcel arrives to you late due to any unforeseen delay with the postal service, Sydney Performance Parts & Tyres will not be liable to cover any costs associated with this.
If you select flat rate or express post without the insurance option, Sydney Performance Parts & Tyres will be unable to provide any compensation in the event that your parcel is lost, stolen or damaged in transit. If the plus insurance options is selected and your parcel is lost, stolen or damaged in transit, Sydney Performance Parts & Tyres will assist you with making a claim with Australia Post. Please note that your parcel is insured by Australia Post and not by Sydney Performance Parts & Tyres and all decisions relating to an insurance claim are decided by Australia Post. If for any reason your claim is denied by Australia Post, Sydney Performance Parts & Tyres is not liable to make compensation for any loss or damage incurred.
If you no longer require your order due to late arrival or any other reason other than an item being faulty, you will be required to cover return postage costs of the item and no refund will be given for any shipping costs. Your return will also be subject to our refund policy.
Privacy & Security Policy
Privacy Policy
Our website site uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some informational/promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@sydneyperformance.com.au.
This policy sets out how we use and protect any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our Privacy, Website and Security Policy.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
your name;
contact information including email address;
demographic information such as postcode, preferences and interests;
other information relevant to customer surveys and for the purpose of improving our services.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
for our internal record keeping;
to operate the website and provide the services, including to:
receive payments for products and services, including but not limited to, obtaining authorisations for payments (eg. PayPal payments, credit card payments or other electronic payments);
communicate with you about your order;
perform customer service;
we may use the information to improve our products and services.
We will not use or disclose collected information in ways not described in this Privacy, Website and Security Policy unless otherwise required by law.
With your permission, we may periodically send informational/promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Changing or deleting your Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@sydneyperformance.com.au.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes;
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
If you believe any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at sales@sydneyperformance.com.au. We will promptly correct any information found to be incorrect.
Website Terms of Use
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use which govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The use of this website is subject to the following terms of use
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Links
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) and we have no responsibility for the content of the linked website(s). Links on the sydneyperformance.com.au site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of sydneyperformance.com.au.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Cookies and how we use them
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Security Policy
We regard customer privacy as an important part of our relationship with our customers. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
