Sydney Performance Parts & Tyres

Refunds & Returns

Last updated: 20 May 2026

This policy sets out when you can return goods purchased from Sydney Performance Parts & Tyres and how to do it. It is in addition to your rights under the Australian Consumer Law (ACL), which cannot be excluded.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind

We accept change-of-mind returns on unfitted, unused stock items in original packaging within 30 days of delivery. The customer is responsible for return shipping. A 10% restocking fee may apply where original packaging is damaged.

Special-order and custom items

Items brought in to order, custom-built, dyno-tuned, or supplied to your vehicle's specification are non-refundable for change of mind once dispatched. ACL rights still apply if the goods are faulty.

Fitted parts

Once a part has been fitted to a vehicle it is no longer in resaleable condition and cannot be returned for change of mind. Fitment does not affect your ACL rights for faulty goods.

Faulty or incorrectly supplied goods

If a product arrives damaged, faulty, or different to what you ordered, contact us within 7 days of delivery. We will arrange inspection, replacement, repair or refund in line with the ACL. Keep all original packaging and do not attempt to fit a visibly damaged item.

How to request a return

  1. Email sales@sydneyperformance.com.au with your order number and the reason for return.
  2. We will issue a Return Authorisation (RA) number and return address.
  3. Pack the item securely with the RA number clearly marked on the outside.
  4. Once received and inspected we will process your refund or replacement within 5 business days.

Refund method

Refunds are issued to the original payment method. Card refunds usually appear within 3–5 business days.

Contact

(02) 9826 0096 · sales@sydneyperformance.com.au